Dear Dorval Dental Clinic Patients

It’s official! The Quebec government announced the reopening of dental clinics on June first as it continues easing restrictions. We are so excited to have the opportunity to welcome you back!

Our office has always utilized personal protective equipment (PPE) that has exceeded all the CDC guidelines, however, in light of the COVID-19 Pandemic we have instituted additional precautions and protocols to ensure your safety and that of our staff.

You will see many changes, as we have new ways of scheduling your appointments and managing your insurance and financial transactions. First, you will be contacted 48-72 hours prior to your appointment via phone, email or text message and ask a set of health-related questions. It is mandatory that we complete this questionnaire prior to your appointment. We will have to reschedule your appointment if we are unable to complete this step. The same questionnaire will be reviewed with you when you arrive to the clinic.

Below is a list of some of the enhanced precautions we have taken to protect you in addition to extensive team training on infection control and patient management procedures.

1. Personalized arrival procedures to guide you from the front of the clinic directly to the treatment rooms to eliminate contacting surfaces as much as possible. You will also be asked to come in wearing a mask.
2. Social distancing in the reception area for essential caregivers and parents of minors will be required. You will be asked to arrive alone to your appointment, unless accompanying a minor or an elderly.
3. We have removed all magazines and items that can harbor or transfer germs of any kind. Hand sanitizers will be positioned throughout the clinic.
4. Installed sneeze guards or droplet barriers at our reception area.
5. Require hand washing and sanitizing before entering treatment rooms by patients.
6. Introduced an oral pre-rinse for all patients to reduce exposure to germs.
7. Ambient air management with HEPA (0.3 micron efficiency) air filtration systems continuously operating in the treatment rooms and all common areas to remove germs circulating in the air.
8. New personal protection equipment like visors, gowns, and masks for our doctors and team to provide barriers against germs.
9. As much as possible forms that need to be completed by patients will be emailed.
10. Enhanced nightly disinfection procedures of equipment and office fixtures like computers, keyboards, POS machine, telephones, chairs, doorknobs, light switches, and buttons that may be touched unconsciously.
11. Longer appointment times for you to prepare and complete all appointment tasks and duties in the safest and most comprehensive manner.

If you missed your appointment during the COVID-19 pandemic or have an upcoming appointment, we will be in touch soon.

We look forward to seeing you!

Warmest Regards,
Dr. Chatila and the Dorval Dental Clinic Team